| 1. Do I have to make an appointment? |
| YES – if you are bringing your computer to Computer City Repairs. YES – if you want to schedule an on-site technician. |
| 2. Is there a charge for diagnosing my computer system? |
| FREE diagnosis when you bring your unit to our facility. FEE for an on-site diagnosis. |
| 3. What about on-site diagnosis for a network? Is that FREE? |
| YES, if it’s for a network maintenance contract or launching a new LAN server. There is a fee for all troubleshooting. |
| 4. How long does it take to repair my computer? |
| Our goal is to deliver your equipment within 24 to 48 hours. The necessary time can range from a couple of hours to days, depending on the complexity of the problem. Note: We provide an estimated repair time right after diagnosis. |
| 5. What type of payments do you accept? |
| Visa, MasterCard, Personal check and cash. |
| 6. Do I need to call to inquire about the status of my computer? |
| You’re welcome to call at any time. |
| 7. How affordable is your pricing? |
| Computer city Repairs very competitive, and up to 50% lower than those of our competitors. We offer you quality and affordable services. |
| 8. Do you work on Macs and PCs? |
| Yes, we service both. Our technicians are well versed in hardware and software solutions for every type of computer. |
| 9. Do you sell parts and network hardware? |
| Yes, we do. We work with different distributors and we provide you with any computer software and hardware’s at discounted rate. |
| 10. Do you work on all computer brands? |
| Yes, and if parts are required for unknown or generic models, we’ll do our best to find the proper original/compatible component locally, nationwide or overseas. |
| 11. Does Computer City Repairs develop websites? |
Yes, we design and develop websites of all sizes and tech complexities — from a basic informative site to e-commerce solutions to database projects.
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